Below are details associated with delivery we give to our customers. Please note that delivery options differ outside and inside the Greater Dublin Area, as well as between the Republic of Ireland and Northern Ireland. If we have not answered your question below, drop us a line here.
You'll see total delivery costs in your basket at checkout, including extra delivery options. We offer Next Day Delivery in the Greater Dublin Area and selected areas in Cork, as well as 1-3 working days in the rest of the Republic of Ireland and Northern Ireland. No matter where you are, we always have the quickest and cheapest delivery nationwide. So sit back, relax and enjoy your new appliance knowing that you got the best deal out there.
We deliver Monday-Friday (ROI and NI) and Monday-Saturday (Greater Dublin Area). We are unable to facilitate specific timeslots and delivery times are based on the driver's route. If you've purchased a large appliance (in the Greater Dublin Area) we will provide you with an estimated time of arrival on the day of delivery. Outside of the Greater Dublin Area, your driver will contact you as he comes into the area.
All small appliances (including lawnmowers, barbecues, microwaves, mini fridges, tabletop fridges, and some cooker hoods) are delivered through An Postin in ROI, while in NI all the above-mentioned small appliances and TVs are delivered through Fastway. Deliveries usually take between 1-2 working days. However, if you order before 12pm, your order should reach you the next day.
If you miss your An Post delivery, don't worry! They will leave a "Sorry We Missed You" slip with details on how you can arrange to pick up your delivery from your local An Post depot, or have the delivery rescheduled for another day. Fastway will send you an email message containing the tracking number for your order, so you will be able to check its location from their website.
Please allow extra time for Sale Periods, e.g. Black Friday, Cyber Monday, Public Holidays, Bank Holidays and extended Holiday periods, e.g. Easter and Christmas. We do our best to meet all preferred delivery dates selected, but sometimes due to high order volumes, weather conditions or circumstances beyond our control, deliveries may be delayed or rescheduled.
Please note we operate a kerbside delivery and your delivery may not be brought inside unless installation is purchased. If there is an access issue your delivery will be left at the nearest accessible point.
In addition to the above locations and times, we have the following guidelines for delivery times for the Christmas period. Christmas delivery deadlines are guidelines only and all delivery slots are subject to availability. We advise all customers to please order early to avoid disappointment.
Last deliveries before Christmas: 24/12/18
Customers should order by: midnight on 18/12/18
Last deliveries before Christmas: 24/12/18
Customers should order by: midnight on 23/12/18
Last deliveries before Christmas: 21/12/18
Customers should order by: midnight on 17/12/18
When we deliver your item, we'll remove your old appliance for free. Please note, if you're returning a small appliance (including microwaves, lawnmowers and barbecues), please request a pre-paid return label here. Also, the old and new appliance you're buying must be like-for-like. Like-for-like means identical category, size, weight, and dimensions. For example, we cannot replace a slimline fridge freezer with an American fridge freezer.
It needs to also be:
Visit our ‘Recycling' page for more information.
If you have purchased installation and choose to allow the installer to disconnect the old applaince, but it cannot be disconnected unfortunately we will not be able to return to collect your recycling item, but we can advise of the nearest recycling centres available to you.
Please inspect all deliveries to ensure they are as described and in perfect condition before signing for them. Once a delivery has been signed for this is your acceptance of the delivery.
When placing an order you must advise of any difficulties that may arise with the delivery, such as stairs, narrow entryways, and restricted parking.
If upon delivery there are unreported difficulties, the delivery contractor may not continue with the delivery and you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
In situations where we cannot gain access to the property we may be able to offer delivery to the nearest point possible i.e. your garage, the road in front of your house, so you can make your own arrangements.
If we believe successful re-delivery is viable we will attempt to do so, however we reserve the right to not re-attempt delivery.
For more information and our full delivery terms and conditions, click here.
If you live outside the Greater Dublin Area (whether in ROI or NI) or your appliance doesn't fit through your doorway we will provide kerbside delivery. Kerbside Delivery means our driver will leave your purchased product in a safe place (This may be at your house or at an accessible area near you). For health and safety reasons, our drivers are unable to enter your property or assist you with the unpacking of your order. But don't worry, it will be safely waiting for you in a pallet that you can unpack at your leisure, whenever suits you! Due to the size and weight of some of our products, we recommend that you have some help on hand to assist with the moving of your order.
We also offer the option of using our Click&Collect service. To do this, simply give our customer service team a call on 01 531 2270 (ROI) or 028 9592 5001 (NI) and place your order over the phone. Our warehouse is open Monday to Friday, 10am to 3pm and Saturday 7am to 9am and is located in Citywest, Dublin 24. Items will only be released to the card holder when the below documentation is shown to a staff member:
*Aghabullogue, Aghada, Ahakista (Cork City), Ballinacurra, Ballinascarty, Ballincollig, Ballineen, Ballinhassig, Ballinspittle, Ballintemple, Ballyclogh, Ballycotton, Ballygarvan, Bandon, Belgooly, Bishopstown, Blackpool, Blackrock, Blarney, Buttevant, Carrigadrohid, Carrigaline, Carrigtwohill, Castlelyons, Castlemartyr, Castletownroche, Charleville, Cloghroe, Clonakilty, Cloyne, Coachford, Cobh, Cork, Cork City, Cork Town, Crookstown, Crossbarry, Crosshaven, Doneraile, Douglas, Dripsey, Dromahane, Dunderrow, Dungourney, Dunoughmore, Enniskean, Farran, Fermoy, Fountainstown, Glanmire, Glanworth, Glasheen, Glounthaune, Innishannon, Kilbrittain, Kilmichael, Kinsale, Knockraha, Lisgoold, Little Island, Macroom, Mallow, Mayfield, Midleton, Minane Bridge, Mitchelstown, Monkstown, Montenotte, Mourneabbey, Nohoval, Ovens, Passage West, Rathcormac, Ringaskiddy, Riverstick, Rylane, Sallybrook, Shanagarry, St. Lukes, Togher, Tower, Waterfall, Watergrasshill, Whitegate, Youghal.