Shipping & Delivery

 

Below are details associated with delivery we give to our customers. Please note that delivery options differ outside and inside the Greater Dublin Area, as well as between the Republic of Ireland and Northern Ireland.

  

  

  • We offer Next Day Delivery in the Greater Dublin Area and selected areas in Cork, as well as 1-3 working days in the rest of the Republic of Ireland and Northern Ireland.

  

  

If we have not answered your question below, see our Frequently Asked Questions or drop us a line here.

  

Delivery Prices

You'll see total delivery costs in your basket at checkout, including extra delivery options.

 

No matter where you are, we always have the quickest and cheapest delivery nationwide. So sit back, relax and enjoy your new appliance knowing that you got the best deal out there.

  

Delivery Times

We deliver Monday-Friday (ROI and NI) and Monday-Saturday (Greater Dublin Area). We are unable to facilitate specific timeslots and delivery times are based on the driver's route. If you've purchased a large appliance (in the Greater Dublin Area) we will provide you with an estimated time of arrival on the day of delivery. Outside of the Greater Dublin Area, your driver will contact you as he comes into the area. 

  

  • Small Appliances: 1-2 Working Days

    All small appliances (including lawnmowers, barbecues, microwaves, mini fridges, tabletop fridges, and some cooker hoods) are delivered through An Postin in ROI, while in NI all the above-mentioned small appliances and TVs are delivered through Fastway. Deliveries usually take between 1-2 working days. However, if you order before 12pm, your order should reach you the next day.

      

    If you miss your An Post delivery, don't worry! They will leave a "Sorry We Missed You" slip with details on how you can arrange to pick up your delivery from your local An Post depot, or have the delivery rescheduled for another day.

      

    Fastway will send you an email message containing the tracking number for your order, so you will be able to check its location from their website. 

      

    Technology Products: 1-2 Working Days

    To provide you with the fastest delivery times, we ship our range of technology products using various courier services. The list includes Nightline, GLS, Fastway, DPD, DHL and An Post. As a result, the technology products you purchase may arrive separately from the other products you order from our website. Delivery times remain the same across our range, meaning we can still have your package delivered to you in 1-2 working days.

      

    Large Appliances (Greater Dublin Area): Next Day Delivery

    Available in the Greater Dublin area, going as far north as Drogheda, west as Portlaoise and south as Arklow, on all large appliances (excludes orders on weekend).

      

    Also available in selected areas in Cork*, on all large appliances (excludes orders on weekend).

      

    Large Appliances (All other areas): 1-3 Working Days

    Available in ROI and NI, on all large appliances (excludes orders on weekend).

      

Please allow extra time for Sale Periods, e.g. Black Friday, Cyber Monday, Public Holidays, Bank Holidays and extended Holiday periods, e.g. Easter and Christmas. We do our best to meet all preferred delivery dates selected, but sometimes due to high order volumes, weather conditions or circumstances beyond our control, deliveries may be delayed or rescheduled.

  

We kindly ask our customers to inspect all deliveries to ensure they are as described and in perfect condition before signing for them. Once a delivery has been signed for, this is your acceptance of the delivery.

  

Please note we operate a kerbside delivery and your delivery may not be brought inside unless installation is purchased. If there is an access issue your delivery will be left at the nearest accessible point.

  

What Our Customers Have to Say

  

  

Removal Of Your Old Appliance

When we deliver your item, we'll remove your old appliance for free. Please note, if you're returning a small appliance (including microwaves, lawnmowers and barbecues), please request a pre-paid return label here. Also, the old and new appliance you're buying must be like-for-like. Like-for-like means identical category, size, weight, and dimensions. For example, we cannot replace a slimline fridge freezer with an American fridge freezer.

  

It needs to also be:

  

  1. Disconnected
  2. Clean
  3. Defrosted
  4. Outside ready for the driver (unless you're located in one of the selected areas in Cork*)

  

Visit our ‘Recycling' page for more information.

  

If you have purchased installation and choose to allow the installer to disconnect the old appliance, but it cannot be disconnected unfortunately we will not be able to return to collect your recycling item, but we can advise of the nearest recycling centres available to you.

  

WEEE Collections

If you have purchased a TV and would like us to recycle your old one, we give all our customers the option to arrange a WEEE collection. These may be scheduled by clicking here. Please note that the collection needs to be requested in advance, but the collection date doesn't necessarily need to be the same as the delivery date for your new TV.

  

Delivery Access

When placing an order you must advise of any difficulties that may arise with the delivery, such as stairs, narrow entryways, and restricted parking.

If upon delivery there are unreported difficulties, the delivery contractor may not continue with the delivery and you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.

In situations where we cannot gain access to the property, we may be able to offer delivery to the nearest point possible i.e. your garage, the road in front of your house, so you can make your own arrangements. 

If we believe successful re-delivery is viable we will attempt to do so, however, we reserve the right to not re-attempt delivery.

For more information and our full delivery terms and conditions, click here.

  

Kerbside Delivery

If you live outside the Greater Dublin Area (whether in ROI or NI) or your appliance doesn't fit through your doorway we will provide kerbside delivery. Kerbside Delivery means our driver will leave your purchased product in a safe place (This may be at your house or at an accessible area near you). 

  

For health and safety reasons, our drivers are unable to enter your property or assist you with the unpacking of your order. But don't worry, it will be safely waiting for you in a pallet that you can unpack at your leisure, whenever suits you! 

  

Due to the size and weight of some of our products, we recommend that you have some help on hand to assist with the moving of your order.

  

Click & Collect

We also offer the option of using our Click & Collect service. To do this, simply give our customer service team a call on 01 531 2270 (ROI) or 028 9592 5001 (NI) and place your order over the phone. Our warehouse is open Monday to Friday, 10am to 3pm and is located in Citywest, Dublin 24. Items will only be released to the cardholder when the below documentation is shown to a staff member:

  

  1. Photo ID (Only your passport and drivers license will be accepted)
  2. The card you used to place your order
  3. Your order confirmation (This will be sent to your email once you have placed your order)

 


*Aghabullogue, Aghada, Ahakista (Cork City), Ballinacurra, Ballinascarty, Ballincollig, Ballineen, Ballinhassig, Ballinspittle, Ballintemple, Ballyclogh, Ballycotton, Ballygarvan, Bandon, Belgooly, Bishopstown, Blackpool, Blackrock, Blarney, Buttevant, Carrigadrohid, Carrigaline, Carrigtwohill, Castlelyons, Castlemartyr, Castletownroche, Charleville, Cloghroe, Clonakilty, Cloyne, Coachford, Cobh, Cork, Cork City, Cork Town, Crookstown, Crossbarry, Crosshaven, Doneraile, Douglas, Dripsey, Dromahane, Dunderrow, Dungourney, Dunoughmore, Enniskean, Farran, Fermoy, Fountainstown, Glanmire, Glanworth, Glasheen, Glounthaune, Innishannon, Kilbrittain, Kilmichael, Kinsale, Knockraha, Lisgoold, Little Island, Macroom, Mallow, Mayfield, Midleton, Minane Bridge, Mitchelstown, Monkstown, Montenotte, Mourneabbey, Nohoval, Ovens, Passage West, Rathcormac, Ringaskiddy, Riverstick, Rylane, Sallybrook, Shanagarry, St. Lukes, Togher, Tower, Waterfall, Watergrasshill, Whitegate, Youghal.