Frequently Asked Questions

How do I buy something?
How does payment work?
How can I contact AppliancesDelivered.ie?
When will my order be delivered?
Where do you deliver?
How much does delivery cost?
What if I miss my delivery?
How can I get rid of my old appliance?
I have changed my mind, how can I return my order?
My order was broken/damaged/not the product I ordered when it arrived. What happens now?
What do I need in order to make a purchase?
Can you post my invoice to me?
Are products or prices different for someone who is buying a product over the phone?
Can I use a discount code when ordering over the phone?
What happens if my appliance is not working?
What do I need to pick up my order at the Click&Collect point?
How does the Price Match Promise work?
Can I collect my order?
What are your opening times?
Do you provide installation
How far in advance can I order?
What's the cut off time for next day delivery?
How do I know if an item is on stock?
Which payment methods can I use to place my order?
Where do I enter my discount code?
Can I choose a delivery slot?
When I order more than one item, will they all be delivered at the same time?
Can I speak to my driver?
Can I place a FlexiFi order on the phone?
Do you offer Click and Collect?

 

How do I buy something?

Buying your appliance with AppliancesDelivered.ie is simple. Once you have chosen the product you would like to purchase simply select the ‘Buy Now’ button and proceed to payment.

How does payment work?

We accept payment via Paypal, as well as Visa, MasterCard, and American Express cards.
Any credit card or debit card method which may be used on the website must have a valid billing address and valid card issuing bank.
We use Stripe as our payment processor which is a secure way of protecting your data online.

How can I contact AppliancesDelivered.ie?

Please visit Contact us

When will my order be delivered?

Maximum delivery time is up to 5 working days depending on your area. For more information please see our Delivery Information

Where do you deliver?

We deliver to anywhere within the Republic of Ireland.

How much does delivery cost?

Delivery costs vary depending on the goods purchased and your location. For an accurate price of your delivery, please see our delivery information page.

What if I miss my delivery?

You can rearrange delivery online, simply fill in the form to organise it.

How can I get rid of my old appliance?

When delivering a new appliance, please request to take away your old appliance and then we will collect your old one for free and recycle it. Please ensure it is disconnected, clean, dry and ready to go with our driver. In relation to fridge/freezers these must be disconnected, fully defrosted, clean and dry or they will not be collected.

I have changed my mind, how can I return my order?

Please visit our Returns & Cancellations page, fill in the form and one of our After Sales Team Members will be in contact with you.

My order was broken/damaged/not the product I ordered when it arrived. What happens now?

Any damaged/broken or incorrect deliveries must be reported to Appliances Delivered within 24hours from receipt of delivery. Please visit our Returns & Cancellations page, fill out the form on the left and a member of our After Sales Team will be in touch shortly.

What do I need in order to make a purchase?

You will need a valid credit or debit card and a valid email address.

Can you post my invoice to me?

Invoices from AppliancesDelivered.ie will automatically be emailed to you following a purchase. We do not post invoices. If you have not received your invoice please contact us here

Are products or prices different for someone who is buying a product over the phone?

The price and service will not differ if you choose to buy over the phone or online. Online prices will always be the most update prices and AppliancesDelivered.ie recommend that you check the website for updated prices as these can change regularly.

Can I use a discount code when ordering over the phone?

Yes, you can. Please inform our team that you have a valid discount code before they proceed with processing your repayment. Once payment has been processed it is final.

What happens if my appliance is not working?

If your appliance is not working please firstly troubleshoot your appliance using the user manual in case it is just a common problem that is resolved easily. Please visit our Returns & Cancellations page, fill out the form on the left and a member of our After Sales Team will be in touch shortly. 

What do I need to pick up my order at the Click&Collect point?

You must provide all of the following documents at the collection point, when using our Click&Collect Service. Items will only be released to the card holder when the below documentation is shown to a staff member.

      • A copy of your confirmation email.
      • Photo ID (Only your passport and drivers licence will be accepted.
      • Proof of Address (Utility bill or Bank statement)

How does the Price Match Promise work?

The AppliancesDelivered.ie Price Match Promise is valid at the time of purchase and depends on a valid offer online.

Please note:

      • The competitor’s item must be an identical model to that advertised on AppliancesDelivered.ie and must be in stock.
      • You must provide a URL to the identical model on the competitor’s website.
      • The price match promise offer does not apply to free items, multiple/bundle offers, negotiated prices/quotes, clearance items or limited stock, purchases made on finance or free delivery.
      • When matching prices we will take into account relevant potential costs i.e. extra taxes and charges.

For more details, please check our Price Match Promise page.

Can I collect my order?

Yes, to place a order for collection please contact our customer support team

What are your opening times?

  • Monday to Friday 8.30am - 5pm
  • Saturday 8.30am - 5pm
  • Sunday Closed

Do you provide installation?

Yes – we provide installation in Dublin and parts of Meath, Kildare, Laois and Wicklow.

How far in advance can I order?

You can place your order at anytime and choose your delivery date for up to a month in advance.

What’s the cut off time for next day delivery?

12 Midday within the greater Dublin area and 12 midnight outside of this area on a given working day.

How do I know if an item is in stock?

All items on our website are in stock!

Which payment methods can I use to place my order?

  • Visa, MasterCard
  • PayPal
  • FlexiFi

Where do I enter my discount code?

At your basket, just before checkout.

Can I choose a delivery slot?

Unfortunately, we cannot provide delivery slots. Your driver will call you in advance of his arrival.

When I order more than one item, will they all be delivered at the same time?

Where we can we try to deliver everything at the same time. Sometimes this is not possible; if your items have to be dispatched separately we will let you know.

Can I speak to my driver?

We cannot give you the driver’s number but they will call you in advance of delivery. If you have any additional notes or directions, lets us know and we can add these in for you.

Can I place a FlexiFi order on the phone?

We cannot process FlexiFi applications via phone. 

Do you offer Click and Collect?

Yes, if you would like to place an order for collection, please give us a call on 01 531 2270 and place your order over the phone. Our warehouse is located in Citywest, Dublin 24 and open for collection Monday to Friday, 10am to 3pm and Saturday 7am to 9am.