Returns Policy

We’re sorry your purchase didn’t work out. But don’t worry; we have a great returns policy to help you out.

All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return.

Purchases may be opened for inspection but must not be used and must be repackaged securely in the original packaging if you wish to return it.

If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the appliance, to cover loss of value of goods.

We accept no responsibility for goods damaged or lost while in transit to us. 

 

The cost of the return, including all packaging and freight, lies solely with the consumer.

I have received a damaged product from you, what should I do?

First off, if you have received a damaged product from us, do not plug it in. Any appliances that are plugged in are deemed ‘as used and accepted’ and are not accepted as returns. All damages must be reported to us via phone/email/voicmeail within 24hours of receipt of goods. Please ensure you check your items upon delivery.

If you notice that the packaging and/or product is damaged during delivery please alert the Delivery Driver to this and he/she will remove the appliance there and then.

If you wish to begin the return process, please visit our Returns and Cancellations Page and fill out the relevant information.

Be sure to fill out your name, email address, order ID, and any other reverent details we may need to know in relation to your return. Attaching pictures of the appliance may help to speed up the returns process.

Once you have completed the form, a member of our Returns Team will assess your claim and will contact you shortly. Please hold off on returning products until a member of our team has called you to confirm.

I have received notification that my product needs to be returned

If a member of our Returns Team has advised you that your product can be returned please follow the guidelines below:

Packaging

For Small Appliances (Kettles, Toasters etc): We will send you a returns slip to facilitate the return of your product. Simply attach the slip as instructed and return the product to us. 

For Large Appliances (Washing Machines, Dishwashers etc): You must repackage the appliance securely for shipping, we will not accept responsibility for damages occurred whilst shipping.

Please return the complete product. This includes all manuals, boxes, and accessories that may have been included with the product.

Address: Please ship the product to the following address: Unit C1, Magna Drive, Magna Business Park, Citywest, Dublin 24.

Refunds

Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.

Amica 39L White Freestanding Tabletop Freezer FZ041.3
Icepoint 6kg 1000rpm White Freestanding Washing Machine ISKW-F601009S
Montpellier 12 Place Settings White Freestanding 12L Dishwasher DW1254P
Iceking 98L White Freestanding Chest Freezer CH1041H
Iceking 42L White Freestanding Tabletop Fridge TT46AP2
ADessentials Black and Stainless Steel Built-In Electric Single Fan Oven UBETFD602SS
Elgento 2000W Steam Iron E22002
Montpellier Stainless Steel Built-In Single Multifunction Oven SFO66MX
Amica 7kg White Freestanding Vented Tumble Dryer ADV7CLCW
Amica 70/30 Integrated Fridge Freezer BK316.3
Montpellier Built-In Electric Single Oven & Hob Pack SFOP60MC
Beko 12 Place Setting White Freestanding 12L Dishwasher DFN04210W
Bosch 12 Place Setting Integrated 12L Dishwasher SMV50C10GB
Iceking 80/20 White Freestanding Undercounter Fridge Freezer IK2022AP2
Beko 500mm Freestanding Electric Cooker BD531AW
Amica White 700W 20L Freestanding Microwave AMM20M70VP
Amica 80/20 White Freestanding Undercounter Fridge Freezer FD171.4
Bosch 7kg 1200rpm White Freestanding Washing Machine WAN24100GB
Montpellier 500mm Freestanding Electric Cooker MSE50W
Montpellier 7kg 1200rpm White Integrated Washing Machine MWBI7012
Iceking 80L Freestanding Undercounter Fridge With Ice Box RK113AP2
Iceking 35L Freestanding Tabletop Freezer TT35AP2
Montpellier 8kg 1400rpm Black Freestanding Washing Machine MW8014K
Beko 10 Place Settings White Freestanding Slimline 13L Dishwasher DFS05010W
Hotpoint 50/50 White Freestanding Fridge Freezer RFAA52P
Iceking 200L White Freestanding Chest Freezer CF200W
Gorenje 12 Place Settings Integrated 12L Dishwasher GV60110UK
Montpellier 70/30 Integrated Frost Free Fridge Freezer MIFF7300F
Montpellier 5kg 1000rpm White Freestanding Washing Machine MW5100P
Amica 500mm Freestanding Electric Cooker 508EE1W
Montpellier Stainless Steel Built-Under Electric Double Oven MDO70X
Montpellier 12 Place Settings White Integrated Dishwasher MDI600
IceKing 245L White Freestanding Larder Fridge RL253AP2
Amica 80/20 White Freestanding Fridge Freezer FD206.3
Bosch 8kg White Freestanding Heat Pump Condenser Tumble Dryer WTH83000GB
Remington 2000W Ceramic Hair Dryer D3010
IceKing 163L White Freestanding Tall Freezer RZ203AP2
Montpellier 12 Place Setting Black Freestanding 12L Dishwasher DW1254K
Montpellier 70/30 Integrated Fridge Freezer MIFF700
IceKing 130L White Freestanding Undercounter Larder Fridge RHL550AP2
Indesit 6kg/5kg 1200rpm Freestanding Washer Dryer IWDC6125
Montpellier 7kg/5kg 1200rpm White Freestanding Washer Dryer MWD7512P
Henry Bagged Cylinder Vacuum Cleaner HVR20012
Hotpoint 7kg 1400rpm Graphite Freestanding Washing Machine WMBF742G
Beko 7kg White Freestanding Condenser Tumble Dryer DC7112W
Bosch 12 Place Setting White Freestanding 11.7L Dishwasher SMS40C32GB
General Purpose Fire Extinguisher EI531-SK
Sabichi White 1.7L Essential Electric Kettle 139733
Iceking 92L White Freestanding Undercounter Fridge RL111AP2
Beko 8kg White Freestanding Condenser Tumble Dryer DCU8230