Privacy & Cookie Policy

The following discloses our information gathering and dissemination practices relating to this website. In order to fully understand your rights, we encourage you to read this Privacy Statement. By using this website, you signify your express acceptance of this Privacy Statement. We are not responsible for the content or privacy practices of other websites. If you do not agree or you are not comfortable with any aspect of the Privacy Statement, your only remedy is to discontinue use of the website. We reserve the right to modify this Privacy Statement at any time. Each time you use this website you shall be bound by the then current Privacy Statement and accordingly you should review the Privacy Statement each time you use this website.

General

Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

Privacy & Data Protection

In addition to our Cookie Policy, this policy explains how we collect and handle your information across all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Where data is submitted, it will be used for the stated purpose and any reasonably legitimate purposes only. We do not sell or distribute your personal information to third parties for purposes of allowing them to market products and services to you. We will never collect any unnecessary personal data from you and will not process your information in any way, other than as specified in this notice. You’ll come across the term 'personal data' a lot in this policy. By that, we mean any information relating to you as an identifiable individual. For example, this includes information that may of itself identify you such as your name, phone number, delivery address, email address as well as information that may not on its own identify you, but which we store alongside such identifiers, such as how you are using our services or the country you are in when you do so. 

Information and Uses

For general web-browsing no personal information is revealed to us, although certain statistical information is available to us via our internet service provider. This information may include the IP and logical address of the server you are using, the top level domain name from which you access the internet (for example .ie, .com, etc.), the type of browser you are using, the date and time you access our site and the internet address linking to our site. We may also use temporary “session” cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. This information may be used to help us to improve, administer and diagnose problems with our server and website.

You have an opportunity to send us information via this website, such as through the “contact us” pages or any other area where you may send emails, request brochures or provide feedback. By choosing to participate in these, you might provide us with some personal information. This information will only be used by us for (i) the purposes for which it was provided by you and any reasonably incidental purposes; (ii) verification purposes and statistical analysis; and (iii) marketing and administration purposes.

What personal data do we collect?

AppliancesDelivered.ie will never collect any unnecessary personal data from you and will not process your information in any way, other than as specified in this notice.  The personal data that AppliancesDelivered.ie collects varies depending on the online activity you have consented for, below lists the information AppliancesDelivered.ie may collect when you subscribe to our email marketing, enter a competition, make a purchase or make contact via email, phone or through one of our website forms.

  • Customer email
  • Customer name
  • Customer phone
  • Customer alt. phone
  • Delivery Address
  • Eircode
  • Billing Company Name
  • Billing Full Name
  • Billing Address
  • Billing Eircode/Postcode (optional)
  • Billing Email
  • Billing Phone

 

Why and how do we use your personal data?

AppliancesDelivered.ie takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. We do not employ automated decision making methods to any of your personal data stored.

The purposes and reasons for processing your personal data are detailed below: -

  • To facilitate and process your Order.
  • To respond to any requests or communications
  • To seek your feedback and continuously improve our service
  • To confirm all details on your order are correct
  • To prevent and protect our customer against fraud.
  • For internal accounting and administration

Where do we store your information?

We store the information we collect from you on server located in the EEA. Your data will only be processed by suppliers who provide appropriate contractual complaint practices for the information they process. Our main server is in Dublin. Server is provided and/or supported by third parties acting under our instruction.

How is personal information secured?

AppliancesDelivered.ie takes your privacy seriously, we employ appropriate technical and organisational security measures to prevent unauthorized access, alteration, disclosure or destruction of your information.

We use the following industry standard methods to protect your data:

  • SSL (HTTPS) encryption to protect your personal data when we transfer it across the internet
  • Encryption
  • Enterprise firewalls

To make sure we maintain a culture of ‘Privacy by Design’, we provide thorough data protection and privacy training to all AppliancesDelivered.ie employees. We develop our services with the goal of using the minimum amount of personal data possible.

What are your rights?

If you have you are a previous customer or have contacted us before, you have the right to access your personal data and to obtain the personal data you have provided to us in a structured, readable format. 

What personal data we hold about you

  • To facilitate and process your Order – Contractual

  • To respond to any requests or communications – Consent

  • To seek your feedback and continuously improve our service – Legitimate Interest

  • To confirm all details on your order are correct – Contract

  • To prevent and protect our customer against fraud – Legitimate Interest

  • For internal accounting and administration – Contractual

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). Where we have asked for your consent, you may withdraw consent at any time.

  • You have the right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • You have the right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • You have the right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • You have the right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • You have the right to object – you have the right to object to certain types of processing such as direct marketing. (eg. email marketing Opt-out)
  • You have the right to object to automated processing, including profiling

To exercise your rights in relation to the above, please contact us here or by writing to , AppliancesDelivered.ie, Unit 1 Newgrange Business Park, Donore Road, Drogheda, Co. Louth. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. To the extent that you're unable to satisfactorily exercise any of these rights you can contact us here or by writing to , AppliancesDelivered.ie, Unit 1 Newgrange Business Park, Donore Road, Drogheda, Co. Louth. 

 

When is your information shared with or collected by third parties?

Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that AppliancesDelivered.ie is not responsible or liable for these third-party websites which will have their own privacy policies.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. AppliancesDelivered.ie uses third-parties to provide services regarding subscriptions, deliveries, collections, extended warranty, marketing and after sales service ; however, all processors acting on our behalf only process your data in accordance with instructions.

How long is personal information retained?

AppliancesDelivered.ie only ever retains personal information for as long as is necessary to provide a service you have consented to or to adhere to certain warranties or proof of delivery for customers. Where you have subscribed to our email marketing, we will retain your data until you unsubscribe or the email is cancelled. We include unsubscribe links on all marketing emails.

Who are we and how can you contact us?

AppliancesDelivered.ie is the Data Controller of any information collected from you by us.

Company Name: Appliances Delivered Ltd

Reg No: 693509 V.A.T No: IE3757766OH

Registered Address: 

Unit 1 Newgrange Business Park

Donore Road,

Drogheda

Co Louth

If you have any questions about our Privacy Policy, our practices relating to the website, would like to make a complaint or have a data request please contact us by email or letter below.

Email us here: info@appliancesdelivered.ie

Write to us Unit 1 Newgrange Business Park, Donore road, Drogheda, Co Louth.

COOKIE POLICY

Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information. 
 
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data. 
 
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue you with a cookie when you log on to our website and you are deemed to have consented to the use of the cookie. The purpose for which the cookie is used is for identification of a specific user during a session on our website e.g. when a user is logged on to the website to identify what permissions they have and what items are in their shopping cart. The cookie will be deleted at the end of the website session.